Reviews
Reviews
Polite professional, listened and explained things very well
I waited in A&E from 6.30pm till 11.15am the following day. The long wait was to see a doctor. Initial assessment and blood tests were done reasonably promptly. My reason for attending was a recurrent one, that I was very reluctant to attend for in the first place. The doctor who I had never met before made a judgment that my condition was due to anxiety, and even suggested I should take sleeping tablets!! I came away exhausted and none the wiser, and my problem has neither been resolved nor dealt with.
Did not receive assistance set there for 7 hours until I couldn’t anymore and I left. No one bothered to help.
I felt that all staff I met were engaged and interested in helping me, even though they were obviously very busy.
The time I was there the hospital was kept clean
An extremely poor treatment, I was taken hospital as I got faint and had severe pain and apparently siesures( not sure though) but any ways, ambulance took me to hospital after pulling me all way through stairs somehow without any streture and left me in corridor of hospital without any treatment for 12 hours waiting for doctor... Insane treatment with the patient with dizziness and pain in whole body and also complain of pain beneath chest. Spent whole night crying on the chair waiting for doctor and there was no one to tell when would doctor see us. If we can go back home or lie down on the bed. If 12 hours wait was there people could have been treated like jk e human and can be sent to home and asked to come back by some time like gp appointments... No bed no treatment just checking blood pressure to see if person is alive and not dead of pain. Insane and human less behaviour until my doctor met me and saw my condition there was no one to take care. Me and my husband were in pathetic situation at hospital. Insane
Some nurses and staff were extremely friendly, empathetic and compassionate but some staff were terribly abrupt and rude just when asked simple questions.
Reasonable people understand that people are just trying to do their jobs but they are in a sector that requires consideration and courtesy. This needs to be the basis of every interaction in order to ensure smooth flow and cooperation. If you are over worked and just there for a pay check or clock your hours then this sector is not for you
Great service
Na
My visit was first to urgent care which was very poor. Then sent to emergency where I waited until the morning doctor's arrived. Urgent care staff were rude, bored and unhelpful except for the nurse who did my bloods and ECG. The nurses in AE, were good, especially one of them, much better than Urgent care. The night doctor I saw in Urgent care was dreadful, rude and shut his eyes if i didn't understand his question! Never made eye contact or put me at ease at all. It's dreadful considering I waited 5.5 hours . The toilets are disgusting.
II I did not not have a great experience. The overall visit was 13 hours. I had signed in at 6:50 PM on Monday evening. I had come in regarding a sharp chest pain. I was given an EGC scan quite quickly, which was great. However, I was seen by a doctor after 2 1/2 hours in which he did not give me the results for the EGC scan, and I had to ask him myself yet still he said he has not checked them. Then I had to have a blood test and wait for the results which was overall 5 and a half hour wait in which I had seen doctor and the results were half pending. So I had to go back and wait it’s the waiting area and then wait to be seen by another doctor (as my doctor had finished his shift- and by then there was only one doctor on call) after a lot of waiting I managed to receive my blood test and was told one was abnormal and needed to go into A&E for a scan and the doctor said they will let you know the next stage ( he was not very helpful at all) and again I had to ask what my EGC results were as the doctors did not inform me. Overall I had my scan at 6.15 am the next morning and was discharged at 8.15am - doctors said it was nothing serious and did not advise any kind of aftercare or medication apart from - to come back if pains get worse.